The Data
Where does the data come from?
All data is streamed in real-time via SmartMLS' data feed into all reports in the system.
How often is the data updated?
Typically, new listings, sales, or pending transactions are updated daily into the reports (although only several dashboards in the "Dashboards" tools are set to show daily/weekly data).
When is the data for "Monthly Reports" complete?
Although data updates in real-time, often times sale records input into SmartMLS from the previous month may still trickle in a week or 2 into the following month. For this reason, it may be most accurate to wait until the 10th-15th of the month to grab those market reports from the system.
What if data totals do not match those I see from other tools I use?
In some cases, total counts may differ slightly from those in other sources. This is usually due to the specific property subtypes included in each systems count or by certain filters SmartMLS Stats applies to eliminate records that may not be reflective of the larger market (i.e. transfers for $1 or large $ outlier). These situations will show a slight discrepancy in final counts but will not significantly influence larger market trends.
What if I have a question about a specific calculation or piece of data?
Any specific questions can be directed through the support contacts on this page.
Using the Portal
Can I use the data in my own marketing or reports?
Yes.
How can I export the data?
A "download" button is available on all dashboards and reports to allow you export to PDF. Some reports may take up to 15 seconds depending on size. A simple screen grab is easiest if you would like to clip particular element from the dashboard. This can done on Mac (Command + Shift+4) or PC (Windows + Shift +S).
Can the portal be used on a mobile device?
The dashboards are not currently optimized to run searches on mobile. However, both market reports and dashboards are sized for a perfect fit to be read and viewed on your device. Simply drag/paste the content into email or your messaging app to send by text.
Can I resize the portal for easier viewing on my screen?
Yes, "full-screen" mode is preferred viewing option for most users. This can easily be switched with the "Control-Command-F" keyboard shortcut.
Does the platform work on all browsers?
All dashboards and reports should function as intended on all of the most popular, newer browsers. Chrome, Safari, etc. If there is an instance where something appears to be not fitting/functioning correctly check to make sure you have the latest update completed. When Chrome or Safari is also available, it is recommended to use those as your primary browser when accessing the system.
What if the portal seems to be loading slowly?
As some queries are running large amounts of data, we have noticed that minimizing the number of windows you have open or simply restarting your browser can speed up certain dashboards significantly.
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